Return and Exchange Policy
Free, easy exchanges within 7 days of delivery — on sale and full-price items alike.
Eligibility
You can request an exchange within 7 days of delivery if:
- The item is damaged, defective, or incomplete on arrival
- The size or item you received doesn't match what you ordered
- You'd simply like a different size or color — even on items bought during a sale
The item must be unused, unaltered, and returned with its original price tag, packaging, and receipt intact.
How to Claim
- Email us at glamourpret@gmail.com with your Order ID and the reason for exchange, within 7 days of delivery.
- For damaged or defective items, please include photos, or call us at +92 309 9529999 (Monday–Saturday, 9:00 AM–5:00 PM).
- Once approved, we'll send you instructions for shipping the item to our Ecommerce Department in Lahore.
Who Pays for Return Shipping
The exchange itself is free — we don't charge any exchange fee. You're responsible for the cost of shipping the item back to us.
Refunds
We operate a no cash-refund policy — all approved claims are handled as exchanges, not refunds.
Sale & Promotional Items
Sale and promotional purchases are fully eligible for exchange under the same terms as full-price items. As with all orders, sale items are not eligible for cash refunds.
Price Adjustments
If an item you purchased at full price goes on sale before you exchange it, your exchange will be processed at the marked-down price.
Order Cancellations
You may request to cancel your order before it has been processed by emailing glamourpret@gmail.com. We also reserve the right to cancel an order at any stage — due to stock unavailability or other reasons — and will notify you by email or phone if this happens.
International Orders
At this time, we're unable to offer exchanges or refunds on international orders.
Processing Time
We aim to process exchanges within 2–3 working days of receiving your return. During busier periods, please allow up to 14 working days.
Questions & Claims
Order-related enquiries are handled within 10 working days of placing your order. Claims or complaints raised more than 7 days after delivery can't be accommodated.